Store Policy

 

Crystallized Necktize is not responsible for lost, stolen packages.

  • Damaged or missing items: Crystallized Necktize offers refunds or replacements on all product within 10 DAYS OF RECEIVING THE PRODUCT. Please alert Crystallized Necktize within this time frame. Any product under $10 will not be exchanged, only refunded back to original form of payment. 

If your package is lost, stolen or damaged please contact USPS with your tracking number prior to contacting CN. Crystallizednecktize@gmail.com

If your goods become broken at any point we will fix or replace the item with additional cost. Save all salvageable items, and be sure your items are securely packaged. 

Please allow 15-20 business days for your repair to be complete.  

All Jewelry sales are final

All custom orders are final

 

Shipping

Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 2-5 business days once credit card authorization and verification have been obtained. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has shipped. Orders submitted before 12PM EST with Overnight or Two-Day shipping methods selected will ship the same business day. Orders placed after 12PM EST or Saturday and Sunday will ship the next business day.

All orders are shipped via USPS. The following shipping methods are in effect during this time:

  • • First Class: Will arrive in 3-5 business days

  • • Two-Day: Will arrive in 2 business days

  • • Overnight: Will arrive the following business day

ALL SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS.

Please double check your email, Crystallized Necktize is not responsible for in-correct email and address.

 

All orders will be delivered to the address you enter in your shipping information.  Please ensure your address is correct.

International:

All orders shipping internationally are subject to additional shipping charges, based on taxes, tariffs and duties put into place by that country.

 

APO/FPO and DPO Military Addresses:

All shipments to these areas are sent USPS Parcel Select.  Due to Military handling time, delivery to some destinations may take up to 30 days.

 

 

 

EXCHANGES

  • Exchanges: Crystallized Necktize will exchange product, unworn, and in its original packaging within 10 business days of purchase. **Customer pays all shipping cost.

 

CANCELLATION POLICY

Placement of an order is a binding agreement. Once placed, all orders are considered final and may not be changed or cancelled. Seller reserves the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel this promotion due to system error or unforeseen problems.